Reach us anytime at [email protected]. We aim to respond within 1–2 business days.
Send an email →Contact nikejordans.org Support
Questions about orders, shipping, returns, or Jordan product details? We’re here to help and usually reply within 1–2 business days.
Order & Shipping
Track shipping, delivery timelines, and order status. See policy details below.
Returns
Unworn items can be returned per our policy. Start with our guide.
Refund & Returns Policy →Address
2101 W Lake St
Chicago, IL 60612, US
Send us a message
Share your details and we’ll get back to you. For order-related questions, include your order number if available.
Frequently asked questions
How long does shipping take?
Most in-stock items ship within 1–3 business days. Delivery time depends on your selected method and destination. See our Shipping Information for full details.
What’s your return policy?
Unworn items in original packaging may be returned in accordance with our Refund & Returns Policy. Some exclusions may apply for limited releases.
Are your Jordans authentic?
Yes—our catalog is curated to highlight authentic Air Jordan releases. Product pages include official style names/color codes and imagery to help you verify details.
How do sizes run?
Most Jordan Retros run true to size. If a style fits differently, we’ll note it on the product page. When between sizes, consider sizing up for a roomier fit.
Can I change or cancel my order?
We begin processing orders quickly. If you need a change or cancellation, contact us as soon as possible with your order number. We’ll do our best to help.